1. Purpose and Scope
This Privacy Policy explains how Vilaav Homes collects, uses, shares, and safeguards your personal information while you:
● Browse or shop on our website or digital platforms.
● Engage with our marketing, customization, or support services.
● Partner, collaborate, or transact with Vilaav Homes as a vendor or service provider.
This Policy applies to all users, customers, partners, and employees interacting with Vilaav Homes.
2. Information We Collect
We may collect and process the following types of information:
2.1 Personal Information
● Full name, contact number, email address, and postal address.
2.2 Sensitive Personal Data (SPDI)
● Financial details such as UPI, bank account, or card information (handled securely via third-party payment gateways).
● Passwords or authentication credentials (encrypted).
● Any biometric or health data, if provided for employment or collaboration purposes.
2.3 Technical Data
● IP address, browser type, operating system, and access timestamps.
● Device identifiers, cookies, and analytics logs.
2.4 Transactional and Communication Data
● Orders, payments, shipping details, invoices, and support interactions.
2.5 User-Generated Content
● Reviews, feedback, or photos voluntarily submitted to Vilaav Homes.
3. Method of Collection
We collect information in the following ways:
● Directly from you: When you create an account, place an order, or contact us.
● Automatically: Through cookies, analytics tools, and browsing activity.
● From third parties: Social media logins, marketing platforms, or service integrations.
4. Use of Information
Vilaav Homes uses collected information to:
- Process orders, deliveries, returns, and warranty claims.
- Communicate order status and customer service updates.
- Improve products, website usability, and service quality.
- Conduct marketing, remarketing, or promotions (only with consent).
- Comply with legal and taxation requirements.
- Detect, investigate, and prevent fraudulent or unauthorized transactions.
5. Cookies and Tracking Technologies
Vilaav Homes uses cookies and similar technologies to enhance functionality and performance. These may include:
● Essential Cookies: For platform operations and checkout.
● Analytics Cookies: To understand website usage and improve services.
● Preference Cookies: To remember your choices and display preferences.
● Third-Party Cookies: Used by analytics and marketing partners (e.g., Google Analytics, Meta Pixel).
Users can disable cookies via browser settings, but some features may stop working properly.
6. Disclosure and Data Sharing
We never sell or rent your data.
Information may be disclosed only to:
● Authorized Service Providers: Logistics, IT infrastructure, and payment gateway partners who process data securely under confidentiality agreements.
● Government Authorities: When required by law, court order, or regulatory obligation.
● Business Transfers: In cases of mergers, acquisitions, or restructuring.
7. Data Security and Retention
Vilaav Homes employs multiple safeguards to protect your data:
● Secure servers, firewalls, and SSL encryption.
● Role-based access control for internal users.
● Regular audits, monitoring, and data backup.
We retain personal data only as long as necessary for operational or legal purposes, including taxation, warranty claims, or dispute resolution.
8. User Rights
You have the right to:
● Access: Request details of personal data held by Vilaav Homes.
● Correction: Request updates or rectification of inaccurate data.
● Withdrawal: Revoke consent for marketing or communication.
● Deletion: Request erasure of personal data, subject to legal retention requirements.
Requests should be submitted to hello@vilaavhomes.com. Vilaav Homes may verify identity before processing any request.
9. Third-Party Links and Services
Our Platform may contain links to third-party websites or apps. Vilaav Homes is not responsible for the privacy or security practices of such sites. Users should review third-party policies before sharing any information.
10. Children’s Privacy
Our Platform and services are intended for individuals aged 18 and above. Vilaav Homes does not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted immediately.
11. Data Breach Protocol
In case of a security breach, Vilaav Homes will:
● Notify affected users as required by law.
● Investigate and take corrective action.
● Strengthen internal protocols to prevent recurrence.
12. Changes to This Policy
We may update or modify this Privacy Policy from time to time.
Revised versions will be posted on this page with a new effective date.
Continued use of the Platform implies acceptance of the latest version.
13. Contact Information
For queries, concerns, or complaints relating to data privacy:
📧 Email: hello@vilaavhomes.com
📞 Phone: +91-9024843263
🏢 Address: Vilaav Homes, Jodhpur, Rajasthan – 342001, India
